Case Study

As a result of our efforts, the clients experienced a 30% improvement in the Response times of core Business Transactions.

Delaware Transit Corporation (DTC), an operating division of Delaware Department of Transportation (DelDOT), designs and provides the highest quality public transportation services that satisfy the needs of the customer and the community.

DTC provides transportation services state wide with over 320 buses and over 60 bus routes including para transit service. DTC also serves community with commuter rail service.

Maximo is implemented to support the infrastructure to address all the business processes.

n 2010 Delaware Department of Transportation (DelDOT) Transportation Management Center was in the process of establishing new business workflows to manage road network and transportation related work orders in a more efficient and cost effective way while providing end-end tracking and oversight of all assets and maintenance work. Not far into the process they realized the need for a mobile solution to update and track work orders directly at the work site. DelDOT uses IBM® Maximo as their back-end asset and work order management solution, but updates were not being made in a timely fashion because the field work was performed on paper and later manually entered into the Maximo system. Sometimes this entry was months behind thus causing confusion and erroneous reporting. The mobile solution needed to be light weight and turnkey; fitting right into the existing process and not adding any additional investment in server hardware or software.